When your customer is in need of support the speed with which they get their solution is key.
70% of customers who complain would consider making another purchase if their complaint is resolved.
This increases to 95% if the resolution is immediate.
A helpful, accessible and efficient customer service team is therefore essential for creating and retaining repeat custom. We endeavour to answer all customer service enquiries as quickly as possible. The vast majority of emails are replied to in less than 12 hours, one of the fastest response times in the industry.
Interactive live support allows us to deal with your customers in real-time. Research shows that repeat business amongst customers who have previously made a complaint increases by 35% when they received an immediate response.
Providing instant customer service has proven to increase sales thanks to an instantly available sales representative who can provide assistance to your customers. Live support also offers the opportunity to promote up-sells, cross-sells and push impulse purchases.
Potential and existing customers prefer to speak to a real person than an automated process or voicemail. By using our message taking service your potential customers are more likely to leave their contact details.
By utilising our telephony technology your customers will never hear a voicemail again. Your collected messages are emailed to you instantly.
At Click2Reply we’re here to make sure that you get a professional service that’s tailored to your needs. That’s why you can pick and choose which of our services you need to create a bespoke customer service and sales development solution.
Our GeoIP technology means that we can tailor our customer service depending on your customers’ territory, allowing us to use their local currency or provide country-specific promotions and delivery details. Our GeoIP technology is included as standard.
Maximise your earning potential with our outbound sales and call return services. Allows you to utilise our resources to reach a larger customer demographic.
Combine with our Inbound Sales and Support service for a full telephone support solution.
INBOUND SALES + SUPPORT
Fast action sales and support assistance at the other end of the phone.
SALES DEVELOPMENT
Ensuring that our agents understand your business, in order to provide the best solutions for your customers.
BRAND PROTECTION
Proactive and reactive online brand protection, improving brand perception and customer satisfaction.
We therefore strive to provide our team with regular and extensive customer support training to ensure that they are fully engaged with your business objectives and build your brand’s potential up to the next level.
Whenever a customer contacts a customer support department they care about two things – is…
68% of customer defection (where a customer stops purchasing a particular product or service) is…
For every complaint received there are on average a further 26 unhappy customers who don’t…
Click2Reply would like to officially welcome Roduve to our list of clients. Roduve Healthcares products include Slim Weight Patch & Tava Tea
- February 20, 2012Busy busy busy! 3 launches and 4 new products all in the space of 7 days!
- February 20, 2012RT @DeeCarberry: Register for Slimming Plus whilst it’s free!!!!! http://t.co/gLgb4UPD
- February 8, 2012TELEPHONE (UK)
0115 933 8334
TELEPHONE (International)
+44 115 933 8334
EMAIL
cs@click2reply.com
OFFICE ADDRESS
Click2Reply
Lace Market House
54-56 High Pavement
Nottingham
NG1 1HW
UNITED KINGDOM
*Source: TARP Worldwide Customer Support Research Terms and Conditions | Privacy Policy
